Refund policy

Monthly plans

Cancel any time from Your account, then Plan & billing. Your plan keeps working until the end of the month you paid for, and you are not charged again. Monthly payments are not refunded, since the free trial is there to try it first.

Yearly plans

Ask within 14 days of a yearly payment, the first one or a renewal, and we refund it in full. Write to support@luckfilter.com from the email on your account, or reply to the receipt Paddle sent you. After 14 days, cancelling stops the next renewal and the plan keeps working until the year you paid for ends. We email you about a month before each yearly renewal.

Mistakes

Charged twice, charged after cancelling, or charged for something you didn't ask for? Tell us at support@luckfilter.com and we refund it. Paddle, our reseller and merchant of record, returns the money to the card or account you paid with, usually within 5 to 10 working days. You can also contact Paddle through the link on your receipt. If we ever stop the service, we refund any period you paid for and can no longer use.

See also the terms of service. Nothing here limits your rights under the consumer law where you live: in the UK and EU, for example, you can cancel a first payment within 14 days of making it.